Order progress
Payments are verified automatically. Server preparation follows confirmation. Keep your order reference and use the order status for progress on the selected service.
Open the client areaService information and support
Check the client area for your order and service details. For a current incident or an access problem, contact support with the affected service and the time it occurred.
Report a service issue
Include the service reference, region, time, symptoms and relevant error messages. Never include passwords or private keys.
[email protected]Availability commitment
The SLA provides a 99.9% monthly availability commitment per instance, with eligibility, exclusions and a service-credit schedule. This page does not publish a live monitoring feed.
Read the SLA conditions