Check an unreachable RDP or VPS service
Collect the service state, connection details and recent changes before contacting support.
Check the order and connection details
Confirm that the service has been delivered, the invoice is current and you are using the assigned address, port and account. Note the exact error and when it started.
Review recent changes
A firewall edit, application failure, full disk or OS update can affect access. Test from another authorised connection if available and use the service recovery options you have configured.
Report useful evidence
Send the affected service reference, timing, symptoms and relevant output to support. Remove passwords, tokens and private keys. The public service-information page is not a live monitor for your instance.
Need help?
Contact support with your service or purchase requirements. For a new order, compare the plans and complete prepaid prices.
Did this solve your problem?
Open a ticket with the service reference and relevant symptoms or error output. Remove passwords, tokens and private keys before sending.