Terms of Service

These terms govern services sold under the RDPForge trading name. Contact [email protected] for the contracting details required for your order. By placing an order you accept these terms.

1. What we supply

We supply self-managed virtual private servers, sold as "Windows RDP" or "Linux VPS" plans, on shared physical hardware operated by us in third-party datacenter facilities. Each instance receives the vCPU, memory, storage, network transfer allowance and IPv4 address stated on your invoice.

Self-managed means we are responsible for the physical hardware, the hypervisor, the network and the availability of the instance. You are responsible for everything inside the operating system: configuration, patching, security, backups of your own data, and anything you install. The optional Managed administration add-on changes this and is described at the point of sale.

2. Accounts and eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is greater. You are responsible for maintaining the confidentiality of your client-area credentials and for all activity conducted through your account and your instances. Two-factor authentication is mandatory on accounts with active services.

Ordering does not require an account, but managing, renewing or reinstalling a service does. Account creation is free.

3. Delivery

Payments are verified automatically. Server preparation follows confirmation. Preparation time depends on the service and availability; no specific delivery time is guaranteed. Delayed delivery does not by itself entitle you to a refund outside the money-back guarantee in section 7.

Credentials are sent to the email address supplied at checkout. You are responsible for the accuracy of that address and for the security of that mailbox.

4. Payment

All prices are in United States dollars and are exclusive of any taxes that may apply in your jurisdiction. We accept cryptocurrency paid directly to the wallet displayed on the invoice. Use its exact asset, network, amount and quote validity. External wallet, exchange or network fees may apply.

Services are prepaid for 3, 6 or 12 months. The shortest term is three months; there is no one-month purchase. Renewal requires a new payment and is your responsibility. A crypto transfer does not authorise future wallet debits. Contact support with the order and transaction reference for an underpayment or overpayment; do not assume a different amount settles the invoice.

Upgrades are prorated to the day and invoiced immediately. Downgrades take effect at the next renewal. Review the configuration, complete prepaid amount and selected options before confirming a change.

5. Suspension and non-payment

An instance is suspended 24 hours after its invoice due date. Data is retained for a further 7 days, during which paying the overdue invoice restores service in full. On day 8 the instance and all data on it are destroyed and the IPv4 address returns to our pool. We cannot recover data after that point.

6. Acceptable use

Your use of our services is subject to the Acceptable Use Policy, which forms part of these terms. Violations may result in immediate suspension or termination without refund. We investigate abuse reports and act on evidence, not on accusation alone, except where the activity is causing active harm to third parties or to our network.

7. Money-back guarantee and refunds

Every customer's first order of a given plan carries a 72-hour money-back guarantee from delivery, for any reason, subject to the exclusions and outgoing network fees in the Refund Policy. Renewals, upgrades, add-ons already provisioned and services terminated for AUP violations are excluded.

The refund policy describes the contractual guarantee and how eligible refunds are valued and returned.

8. Availability and credits

The SLA provides a 99.9% monthly availability commitment per instance. The service information page provides support contacts and is not a live uptime feed. Eligible service credits follow the SLA schedule and are the sole remedy for unavailability, subject to rights that cannot lawfully be excluded.

9. Your data

You retain all rights to the data you place on our infrastructure. We do not inspect, use, sell or disclose the contents of your instances except where compelled by valid legal process in a jurisdiction that binds us, or where necessary to prevent active, demonstrable harm to our network or third parties. Our handling of the limited personal data we do hold is described in the Privacy Policy.

You are responsible for your own backups. Our optional backup add-on is a convenience, not a guarantee, and does not remove your obligation to hold copies of anything you cannot afford to lose.

10. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the services is limited to the amount you paid us for the affected service in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.

Nothing in these terms excludes liability for fraud, wilful misconduct, or anything that cannot lawfully be excluded.

11. Termination

You may cancel at any time from the client area; the service runs until the end of the paid term and is not refunded pro rata outside the guarantee in section 7. We may terminate for AUP violation, for non-payment, or on 30 days' written notice with a pro-rata refund of any unused prepaid term.

You may export your data during the paid term. Arrange exports and independent backups before cancellation or expiry; instance-data retention follows the non-payment and termination conditions, while account and invoice records follow the Privacy Policy.

12. Changes to these terms

We may amend these terms. Material changes are announced by email to active customers at least 30 days before they take effect. Continuing to use the services after the effective date constitutes acceptance. If you do not accept a material change, you may cancel and receive a pro-rata refund of the unused prepaid term.

13. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Disputes are subject to the exclusive jurisdiction of the courts of that state. There is no mandatory arbitration clause.

14. Contact

Legal and contractual notices: [email protected]. Abuse reports: [email protected]. Ask sales for the operator and contracting details needed before purchase.