Request a refund under the first-plan guarantee
Check the 72-hour window from delivery, exclusions and refund valuation before submitting a request.
Check eligibility
The guarantee applies to the first order of a given plan within 72 hours after delivery, for any reason. Renewals, upgrades, subsequent orders of the same plan, used additional IPv4, AUP terminations and marked non-refundable custom builds are excluded. Unresolved failure to perform as advertised is separately covered by the refund policy.
Provide the order details
Open a billing ticket or email [email protected] from the account address. Include the order ID and a receiving wallet address on the same network used for payment. Never include a private key or recovery phrase.
Understand the returned amount
An eligible refund uses the original crypto asset at the original invoice USD value, less outgoing network fees. This can be a different quantity of coins if the exchange rate changed. The published policy also offers 110% account credit instead. Read the complete refund policy.
Need help?
Contact support with your service or purchase requirements. For a new order, compare the plans and complete prepaid prices.
Did this solve your problem?
Open a ticket with the service reference and relevant symptoms or error output. Remove passwords, tokens and private keys before sending.